PM Questionnaire

We are in the design, development and validation phase of this platform.

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Thank you for taking the time to help us out.

Name

Last name

Your email*

City, State*

Which best describes you?

I'm a landlord — I own and manage my own rental properties

I'm a property manager — I manage properties for other owners, for a fee

Both — I own some properties and manage others for clients

I'm an investor who uses a property management company (not hands-on)

What type of properties are they, mostly?

Single-family rentals

Small multi-family (2–4 units)

Larger multi-family / apartment complexes

Mixed residential and commercial

Short-term / vacation rentals

How do you currently track maintenance needs across your properties?

Spreadsheet

Property management software (AppFolio, Buildium, etc.)

Sticky notes / memory / informal system

A dedicated maintenance coordinator or staff member

I don't have a consistent system

What's the biggest headache in managing maintenance across multiple properties?

Keeping track of what's due where and when

Coordinating contractors/vendors across different properties

Tenants not reporting issues until they're serious

No visibility into a property's maintenance history when I didn't manage it before

Budgeting/forecasting for repairs and replacements

How do you currently find and vet contractors for maintenance work?

A trusted list I've built over time

Word of mouth / referrals as needed

Online platforms (Angi, Thumbtack, etc.)

In-house maintenance staff

It varies property to property

Do you have a system for knowing when major systems (HVAC, water heater, roof) are approaching the end of their expected lifespan?

Yes, I track this proactively

Somewhat — I have a general sense but nothing formal

No, I mostly react when something breaks

Not sure

How do tenants currently report maintenance issues to you?

Phone call or text

A property management app/portal

In person

A mix, with no consistent method

(If Property Manager) How do you currently report on maintenance activity and spending to property owners?

Monthly or periodic written reports

Owners have direct login access to a system

Informal updates as needed / when asked

N/A — I'm not managing on behalf of other owners

How much time per week would you estimate you or your team spend coordinating maintenance across your portfolio?

Less than 2 hours

2–5 hours

6–10 hours

10+ hours

Never really measured it

How important is it to forecast upcoming maintenance and capital replacement costs across your portfolio?

Very important — I actively budget for this

Somewhat important — I think about it but don't formally plan

Not very important right now

Very important, but I don't have a good way to do it currently

Would a tool that estimates and forecasts repair/replacement costs across your entire portfolio (not just one property) be valuable?

Extremely valuable

Somewhat valuable

Not particularly valuable

Not sure

(If Property Manager) Would you want the ability to generate owner-facing maintenance and spending reports automatically?

Yes, this would save significant time

Yes, would be a nice-to-have

I already have this through my current software

N/A — I don't manage for other owners

Would you want a single dashboard showing maintenance status across every property you manage, not just one at a time?

Yes, this is essential

Yes, would be very useful

Somewhat useful

Not needed for how I operate

Would you want the ability to assign maintenance tasks to different staff, contractors, or team members across your portfolio?

Yes, definitely

Possibly, depending on how it works

Not needed — I handle it all directly or informally

N/A, I work solo

If a property's maintenance history and documentation could transfer automatically when you take over managing it (or hand it off), how valuable would that be?

Extremely valuable — this is a common pain point

Somewhat valuable

Not sure

Would you want tenant-reported maintenance requests to feed directly into the same system that tracks your preventative maintenance schedule?

Yes, having both in one place would be very useful

Maybe, would want to see how it works

N/A

Would you want visibility into which contractors are performing well (based on ratings/reliability) across the properties you manage?

Yes, this would help me make better decisions

Somewhat useful

I already track this myself

Not needed

Would you be interested in a vetted contractor network you could pull from for properties in areas where you don't already have trusted vendors?

Yes, very interested

Possibly, depending on quality/vetting

No, I have my network covered

Not sure

How is your current property management software (if any) priced?

Per unit/property per month

Flat monthly fee regardless of portfolio size

Not applicable

What pricing structure would make the most sense to you for a platform like this?

A flat rate per property/unit per month

Tiered pricing based on portfolio size (e.g., 1–10, 11–25, 26+)

Not sure without seeing the features first

What would you expect to pay per property, per month, for a tool that handled maintenance scheduling, tracking, and contractor coordination across your whole portfolio?

Under $3/property

$3–$6/property

$6–$10/property

$10+/property

Would need to see it in action first

If a platform gave you one dashboard for maintenance across your entire portfolio — task tracking, contractor coordination, cost forecasting, and owner reporting — how likely would you be to try it?

Very likely

Likely, would want a demo first

Neutral — depends on price and features

Unlikely — my current system works fine

Very unlikely

What's the single biggest reason you would hesitate to adopt a new system like this?

Cost

Too much time to migrate existing data/properties

Team/staff training required

I'm satisfied with my current tools

Trust in a new/unproven platform

What's the one feature that would make you say "I need this now"?

Portfolio-wide maintenance dashboard

Automatic cost forecasting across properties

Owner reporting automation

Tenant request integration

Contractor network and coordination tools

Any other feedback or suggestions?

We are in the design, development and validation phase of this platform.

Astew Technologies